Perform basic hardware and software installations, configurations, and updates of Fortreum workstations and systems.
Set up, manage, and support user access to M365 services.
Assist in managing user endpoints including both Windows and Mac workstations.
Support the monitoring and basic troubleshooting of cloud services like Microsoft Intune and Office 365 under supervision.
Use JIRA for tracking and prioritizing IT support requests (helpdesk queue and task prioritization).
Provide customer service by responding to and resolving IT-related queries from employees and clients (supporting our XRAMP Platform).
Work collaboratively with the IT team to ensure service continuity.
Contribute and develop technical documentation as needed.
Follow and help enforce basic security protocols to protect data and IT infrastructure.

Associate's degree or equivalent in Computer Science, Information Technology, or related field; or equivalent work experience.
Some experience or internship in an IT support role.
Knowledge of Microsoft Office 365 administration.
Familiarity with Microsoft Endpoint Management tools like Intune and workstation management.
Basic proficiency in JIRA or similar issue management systems.
Understanding of basic service management principles.
Good problem-solving skills.
Effective communication skills, both verbal and written.
Team player mindset.
Ability to juggle multiple tasks with supervision and can work autonomously to complete tasks.
Willingness to learn and grow within the role.

Junior IT Administrator

Key skills