Monitoring and maintaining networks and servers.
Upgrading, installing and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats.
Creating user accounts and performing access control through configuration of Active Directory and Exchange services via O365
Performing diagnostic tests and debugging procedures to optimize laptops.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures.
Designing and implementing efficient end-user feedback and error reporting systems.
Supervising and mentoring IT department employees, as well as providing IT support.
Keeping up to date with advancements and best practices in IT administration.
Maintain network equipment and best practices such as Sophos firewall, switches, and access points
Maintain IT budget
Follow ISO 20000:2018 procedures

B.A./B.S. and 5+ years of IT admin experience.
Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
2+ years of Active Directory and Exchange administration
2+ years of experience in ITSM ticketing systems such as ConnectWise
At least two years' experience in a similar role.
Extensive experience with IT systems, networks, and related technologies.
Solid knowledge of best practices in IT administration and system security.
Strong organizational and time management skills
ITIL certification helpful
Strong customer service skills

IT Administrator

Key skills