Ecommerce Account Manager

Role Overview

• Build Client Relationships: Serve as a day-to-day point of contact for clients, supporting ecommerce initiatives and building trust over time.
• Understand Client Goals: Learn clients' business objectives and work alongside a senior strategist to meet deliverables and communicate impact.
• Regular Communication: Participate in and eventually lead regular client check-ins to share updates, discuss initiatives, and gather feedback.
• Partnership Support: Help maintain relationships with agency partners by coordinating monthly touch bases and sharing learnings internally.
• Campaign Support: Assist in the implementation of ecommerce optimization campaigns, coordinating with internal teams to keep projects on track.
• Timeline Tracking: Help manage project timelines to ensure deliverables are met on schedule.
• Collaborate with Design and Development Teams: Work with designers and developers to implement site changes, assist with QA after deployments, and help communicate technical updates to clients.
• Knowledge Sharing: Contribute to a culture of learning by sharing insights and best practices across teams.
• AGILE Participation: Learn and contribute to AGILE workflows, including backlog management and sprint planning.
• Budget Awareness: Support client budget tracking and help ensure resources are used effectively.
• Case Studies: Assist strategists in documenting client wins and contributing to case study development.
• App Research & Recommendations: Research and recommend apps based on client needs, and help with implementation and optimization.

Requirements

• What do I need?
• Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
• 1–3 years of experience in ecommerce, account management, digital marketing, or a related role.
• Familiarity with Shopify or other ecommerce platforms (Shopify experience preferred; WooCommerce or Magento a plus).
• Strong written and verbal communication skills — you're comfortable talking to clients and internal teams alike.
• Organized, detail-oriented, and able to manage multiple tasks at once.
• Eagerness to learn — you don't need to know everything, but you should be curious and coachable.
• Bonus Points:
• Experience with digital merchandising or site content management
• Background in digital marketing (SEO, email, paid, etc.)
• Exposure to AGILE or project management tools (Jira, Asana, etc.)
• Comfort translating technical concepts for non-technical audiences

Tech Stack

• Magento

Benefits

Health Coverage (Day 1)** Company covers 80% of medical, dental, and vision premiums for the employee, starting on your first day.

Paid Time Off** 23 days of PTO annually, plus 10 company holidays. Up to 3 days may roll over into the following year.

401(k) with Company Match** 4% company match after 6 months of employment, fully vested.

Parental Leave** 12 weeks of fully paid maternity and paternity leave.

Remote Work Support + Half-Day Fridays** $500 annual stipend for home office and work-related expenses, plus half-day Fridays to support work-life balance