Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD and aATP solutions and designs.
Develop and maintain documentation including configuration, user guides and test scripts.
Mentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
Available to work on shift hours depending on the requirement of the client.

Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
3+ Years of experience required in one or more areas within SAP Sales and Distribution preferably with Global client
Responsible for providing support SAP SD module incidents, ensuring minimal disruption to operations.
Integration knowledge of SD and Vistex.
Extensive knowledge of aATP (Advanced Available-to-Promise)
Support incident solving by analyzing incidents raised by users and provides solutions.
Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
Handle change requests with a clear understanding of new business requirements.
Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
Cross-functional communication skills; experience in offshore/onsite model.
Defect resolution and defect analysis related to SD.
Ability to work with minimal guidance or supervision in a time critical environment.
Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.

Senior TechOps SD – aATP

Key skills