Answer inbound calls received by patients, healthcare providers, pharmacies, outside sales representatives, and clients by phone and respond to general program and product-related inquiries.
Triage calls to designated internal team members or third-party entities for case-specific and targeted inquiries.
Document case updates, escalations, or issues within the case management or ticket management system.
Perform data entry tasks in multiple systems to support case intake, creation, updates, and patient enrollment.
Respond to live chats to support hub-related general program and product-related inquiries and conduct follow-up activities.

A high school diploma or equivalent is required.
Minimum of 1-year experience in health care customer service, contact center, data entry, or similar environment required.
Prior phone customer service experience and/or data entry experience.
Technical proficiency and/or understanding of the United States Healthcare/Insurance system, pharmacy benefits, and/or medical terminology.
Knowledge of data entry and ability to navigate and understand multiple software systems.
Ability to utilize complex or multi-line phone systems.
Ability to communicate effectively via written routine reports and correspondence utilizing multiple computer/software applications.

Employees at ConnectiveRx can enroll in comprehensive benefit plans, including medical, dental, vision, life, and disability insurance.
Employees may also participate in the company's 401(k) plan.
ConnectiveRx provides paid time off (PTO) to non-exempt employees for vacations and personal leave.
Eligible non-exempt employees receive Sick Time Off (STO) in accordance with company policy.
Employees also receive eight standard company holidays and three floating holidays annually.

Senior Patient Support Specialist – Hub Services

Key skills