Manage inbound consult workflows end-to-end, including monitoring requests, routing to providers, and tracking patient progression to ensure timely follow-up
Serve as the first point of contact for hospital providers and the inpatient consult team, ensuring clear, professional, and efficient communication
Build, maintain, and update accurate patient charts in the EHR (Athena), including intake documentation such as medical history, consent forms, and ongoing updates (e.g., discharge details)
Collect and verify patient insurance information to support coverage confirmation and care coordination
Coordinate scheduling across inpatient and outpatient workflows, including retroactive visit scheduling and induction logistics (consents, portal access)
Prepare daily operational materials (e.g., huddle lists, discharge follow-ups, no-shows) to support team prioritization and care coordination
Conduct outbound patient outreach for re-engagement, linkage to care, and post-discharge follow-up
Collaborate cross-functionally with providers and internal teams to ensure smooth, timely, and high-quality care delivery
Adapt to evolving workflows, proactively identify inefficiencies, and ensure compliance with HIPAA and documentation quality standards

High school diploma or equivalent required
Prior experience in healthcare operations, care coordination, or administrative support preferred (especially in behavioral health or SUD care)

Comprehensive medical, dental, and vision insurance for you and your family.
401(k) match up to 5% to help you invest in your future.
100% employer-paid short-term and long-term disability insurance, plus employer-sponsored life insurance for added peace of mind.
Generous PTO, floating paid holidays, and paid volunteer days
Access to Earned Wages: Access up to 50% of your earned wages before payday, giving you flexibility and financial peace of mind.
Re-Fuel Days: Take four paid days each year to recharge — for mental health, rest, or continuing education.
Employee Assistance Program (EAP): Free, confidential access to therapy sessions, legal guidance, financial resources, and health coaching.
Team Connection: Inclusion in daily huddles, care coordination, and a supportive interdisciplinary team that values your clinical voice and perspective.
Growth Opportunities: Cross-training and advancement pathways to Senior CSS and other clinical roles, with an annual CEU stipend, and training in trauma-informed and addiction-focused care.
Supportive Culture: A collaborative team that listens to and uplifts frontline voices, fostering belonging and trust in every interaction.

Care Support Specialist – Inpatient Consultations

Key skills