Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers
Assist in ensuring compliance with licensing, regulatory, and security requirements
Support the IT Service Desk by handling basic technical issues
Assist in installing and maintaining software and hardware according to established standards and procedures
Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment
Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement
Assist with automated software deployments and maintaining hardware/software inventories
Support Cyber Security Specialists during response activities
Assist in maintaining accurate records of hardware and software inventory
Assist in installing and configuring stand-alone and network printers
Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues
Assist in site visits for software upgrades and basic computer-related issue resolution
Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests
Assist with the setup and delivery of new desktops and laptops
Assist in ensuring proper disposal of surplus IT software and hardware according to policy

Must be a U.S. Citizen
Must be able to pass federal background investigation and obtain a Public Trust
Basic proficiency in current and future Microsoft Office and Windows versions
Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
Basic troubleshooting and remote user support skills
Some experience in problem analysis and solution identification
Must possess a valid state driver's license
May be required to travel between customer sites

Desktop Support Specialist I

Key skills