Payments, Customer Support Specialist

Role Overview

• Support our funding and portfolio servicing operations
• Ensure accurate and timely funding disbursements
• Maintain merchant account records
• Support day-to-day operational processes
• Track payment activity with precision and identify discrepancies
• Provide timely, clear, and helpful support to merchants and internal teams

Requirements

• Supported funding, payment processing, or financial operations workflows
• Managed or maintained financial records and transaction data
• Used Excel regularly for tracking, reporting, or reconciliation tasks
• Processed funding approvals and verify documentation prior to disbursement
• Executed ACH and wire transactions to fund approved merchants
• Ensured all approvals and compliance requirements are met before releasing funds
• Maintained strict adherence to internal funding procedures

Benefits

• Competitive Pay
• We know your worth and we pay accordingly.
• Flexible PTO
• Work hard, rest well. Take the time you need to recharge.
• Remote
• Fully remote, working Eastern Time hours to keep everyone aligned.
• Smart, Supportive Teammates
• Collaborate with sharp minds who are kind, driven and uphold our core values