Triage and resolve tickets in our help-desk queue; liaise with vendors and reference KB articles as needed.
Manage domain-joined workstations/servers, hybrid Microsoft 365 users, GPOs, BitLocker, MFA, roaming profiles, and user-profile disks.
Basic Hyper-V/cluster upkeep; power-up/restart procedures after outages.
DHCP, DNS, IP addressing, VPN tunnels, OSI-layer troubleshooting, UNIFI UDM devices, wireless channels/security, UNC/SMB shares, logon scripts, file-level permissions.
Deploy and reimage PCs (Clonezilla, DDRescue, etc.); run memtests, disk diagnostics, ProcMon/ProcExp, etc.
First-line admin and report troubleshooting for our SQL-backed ERP/CRM systems.
Write and update clear internal KB articles as you solve problems.
Support NIST/ITAR/CMMC controls, door-access systems, centralized print servers/drivers, and general best practices.
Stay on the cutting edge of AI; script, automate, or hack together tools that make everyone’s job easier.

Working knowledge of Windows Server & domain administration.
Familiarity with hybrid M365 environments and GPOs.
Basic understanding of virtualization concepts (Hyper-V, clustering).
Comfort with networking fundamentals (OSI, DHCP/DNS, VPN, wireless).
Hands-on experience imaging and deploying hardware.
Strong troubleshooting toolkit (memtest, disk tools, ProcMon/ProcExp, etc.).
Clear written communication for KB articles and ticket notes.
Certifications (CompTIA, MS, etc.) are a plus—but hunger to learn matters more than degrees.
Exposure to NIST 800-171, ITAR, or CMMC controls.
UNIFI UDM/network gear experience.
Familiarity with CMS or e-commerce platforms.
Scripting (PowerShell, Python, Bash) or automation chops.
Experience with BitLocker in domain contexts, roaming profiles, user-profile disks.
Demonstrated personal projects: GitHub repos, websites, SaaS, game mods, etc.

Full health-insurance options.
Cost-savings bonus program + some bonus.
Paid training & certification reimbursement.
All the challenge and growth that come with a fast-moving, tech-forward family business.

Junior System Administrator / End-User Support Specialist

Key skills