Sales Support Specialist

Role Overview

• Maintain knowledge of client environments and identify applications for Experian products.
• Manage batch programs, assist with implementations, consult on compliance, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using the phone and web tools.
• Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
• Research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
• Lead research to support the client relationship

Requirements

• 3+ years of customer facing/support experience
• Outstanding English skills both written and spoken
• Excellent organizational skills required to succeed
• Enjoy researching and solving complex problems
• Comfortable working in a collaborative team environment
• Working knowledge of Salesforce.com CRM, AI and Microsoft applications a plus

Tech Stack

• SFDC

Benefits

• DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering...