Key skills
SalesforceProject ManagementCommunicationProblem SolvingTime ManagementCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Drive successful delivery, execution, and utilization of the Flywire solution for partner institutions
- Ensure product adoption, client success, and maximizing partnership value
- Collaborate with Account Managers (AMs) to continuously improve client engagement
- Communicate effectively with client stakeholders
- Support in client training and onboarding initiatives
- Create and maintain materials to engage clients and help realize new revenue opportunities
Requirements
- Bachelor’s Degree in Business, Communications, or Marketing
- 2+ years of experience in client or customer success and/or support
- CEFR minimum level of C1 in French & English. Fluency in French highly preferred
- Excellent written and verbal communication skills
- Strong attention to detail, time management, and organisational skills
- Excellent interpersonal, analytical, and planning skills
- Problem solving and project management skills
- Experience in sales/account management in Higher Education Industry is helpful
- Salesforce experience is a plus
Benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start
- Our immersive Global Induction Program
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs