Execute and supervise high-value, time-sensitive cross-border payments, including FX transactions, across multiple jurisdictions
Ensure all payments follow defined processes, control checkpoints, and approval workflows, identifying, investigating, and resolving discrepancies promptly
You are accountable for ensuring zero material errors in payment execution.
Act as the primary point of contact for payment-related issues, working directly with clients, PSPs, and counterparties to resolve issues and provide clear, timely communication
Handle high-pressure situations with ownership and sound judgment, ensuring issues are managed and communicated effectively
Identify and implement improvements to reduce manual effort, increase straight-through processing (STP), and enhance reliability, partnering with internal teams to improve product, operations, and client experience
Manage and develop a team of payment analysts, driving accountability, ownership, and consistency in execution

3–6 years in payments operations, treasury operations, or financial operations
Hands-on experience executing cross-border payments and FX transactions across multiple jurisdictions.
Experience working with multiple banking partners and jurisdictions
Experience in environments where accuracy and process discipline are critical (e.g. banking, fintech, operations-heavy roles)
Experience managing or mentoring junior team members
Strong attention to detail and excellent organizational skills
Ability to operate in high-accountability, high-pressure environments
Comfortable working hands-on in operational processes
You care about doing things right, not just fast
You are motivated to reduce manual, repetitive work through better processes and systems

Payment Operations Team Lead

Key skills