Provide administration support for US Veeva CRM (or other CRM) environments.
This includes providing support for CRM environments including testing, training, project management with stakeholder partners, and providing occasional tier 2 technical helpdesk support.
Partner with business and IT stakeholders to define Veeva CRM business requirements, design & improve workflows with Field Sales User centricity.
Partner with Sales Training as a CRM & technology subject matter expert to develop & maintain manuals, quick reference guides, and e-learnings for field based users to ensure consistent new hire, refresher, and advanced training skills.
Strong live presentation & written communication skills needed.
Assist Multichannel Marketing team in managing & supporting Veeva Vault Digital Media and Approved Email templates.

Bachelor’s degree in business-related area, technology or equivalent required
Minimum 2 years Veeva CRM experience or other Pharmaceutical Industry specific sales CRM preferred
Pharmaceutical sales operations experience required
Experience presenting and communicating sales operations technology & workflows
Experience generating training material preferred
Knowledge of Veeva Vault and other Veeva capabilities experience preferred, not required
Expertise in Microsoft Office
Project, Word, Excel, PowerPoint
Demonstrated skills in communicating (oral and written) effectively with diverse individuals/groups in order to facilitate trust and understanding in business and vendor relationships
Ability to read, analyze and interpret business requirements and turn into functional capabilities
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Excellent team player and works effectively in a multi task environment
Demonstrated knowledge of the Pharmaceutical Industry, cGMP, PDMA and Governmental regulations

Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
Life and Disability Protection: Company paid Life and Disability insurance.
Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible, Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

Senior Analyst – Field Technology Operations

Key skills