Operations Analyst & Automation Engineer

Dispel is a cybersecurity company seeking an Operations Analyst & Automation Engineer to support day-to-day operations and customer needs. The role involves assisting with operational workflows, monitoring activities, and identifying opportunities for process automation to improve support efficiency.

Responsibilities:

• Assist with day-to-day operational support for customer environments
• Monitor alerts, tickets, and operational dashboards and escalate issues as needed
• Support customer requests by following documented procedures and playbooks, and flag candidates for automation where patterns emerge
• Help maintain accurate records of customer activity and operational events
• Support security operations tasks such as access reviews, system checks, and basic troubleshooting
• Assist in documenting incidents, changes, and customer interactions
• Follow security and compliance procedures to ensure safe and consistent operations
• Help maintain and improve operational documentation, runbooks, and workflows
• Identify repetitive or manual processes suitable for automation and collaborate with Engineering to scope and implement lightweight solutions
• Support the testing and monitoring of automated workflows to ensure reliability and accuracy
• Support data collection and reporting for operational metrics, including automation performance tracking
• Surface gaps or inefficiencies and raise structured improvement recommendations
• Work closely with senior analysts and cross-functional teams to learn cybersecurity operations and automation tooling
• Participate in training, shadowing, and continuous learning opportunities — including exposure to workflow automation platforms
• Collaborate with Customer Success and Engineering teams to support customer outcomes

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Cybersecurity, or a related field (or equivalent experience) or internship or coursework related to cybersecurity, IT, or operations
• Interest in cybersecurity, technology, and operational support
• Strong attention to detail and willingness to follow established processes
• Familiarity with basic networking concepts (TCP/IP, VPNs, firewalls)
• Experience using ticketing systems or customer support tools
• Basic understanding of security concepts or frameworks
• Ability to communicate clearly and professionally with internal teams
• Eagerness to learn and grow in a fast-paced environment