About this role
Role Overview
- Work cases making outbound calls to verify suspected fraudulent authorizations
- Work chargeback and dispute cases for VISA and Mastercard programs as needed
- Work closely with the Fraud Analyst and Risk Manager to identify fraud patterns and resolve trends
- Review FDWC cases
- Make outbound calls/emails to cardholder to verify authorizations
- Review suspect payments
- Review active fraud patterns as needed
- Act as secondary to Fraud Analyst for administration
- Other duties as assigned
Requirements
- Strong analytical, logical, and problem-solving skills
- Strong verbal and written communications
- Strong organizational skills
- Ability to multitask and work with minimal supervision within a team environment
- Ability to maintain a high level of professionalism in a fast-paced environment
- Ability to interact successfully with all members of the team in a remote environment
- Remain focused on the task at hand while remaining available for assistance with additional tasks as they arise
- Ability to interact in a professional manner with cardholders via phone and email
- Authorization fraud experience
- Defense Edge experience
- BS/BA preferred
- Ability to work within CorServ's footprint (AL, FL, GA, IA, KY, NE, NC, TN, TX, WI, WY)
Benefits
- Competitive compensation package
- Company-paid benefits package including medical, dental, and vision
- Generous PTO plan
- 401k match
- Ability to work in a remote environment