This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
Candidates must effectively engage donors who could have misconceptions about the donation process.
Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
Requirements
Bachelor’s degree in human services or a Health Care related field is required.
Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change.
Experience with basic word processing and data entry required.
MS Office, including basic word processing, spreadsheet, and database software application skills.
Advanced internet research skills including familiarity with social media.
Benefits
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.