About this role
Role Overview
- This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
- The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
- Responsibilities include contacting donors, conducting health screening, coordinating blood draws, maintaining confidentiality, and collaborating with various teams.
Requirements
- Bachelor’s degree in human services or a Health Care related field is required.
- Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change.
- Experience with basic word processing and data entry required.
- Knowledge of MS Office, including basic word processing, spreadsheet, and database software application skills.
- Proficiently applying computer skills and engaging with customers simultaneously
- Advanced internet research skills including familiarity with social media.
Benefits
- NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
- Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.