About this role
Role Overview
- Contact Members/Donors for Donor Search-Related Activities: Locates donors using data provided at recruitment; uses internet search tools, paid Search Engines, and social media to locate updated contact information.
- Educates donors
- Reinforces commitment and retention messages to donors. Asks open-ended questions to assist in overcoming donor barriers to donation.
- Practices behavioral coaching techniques
- ask open-ended questions, utilizes reflective listening skills, summarizes conversations, and assesses commitment to next steps in the donation process.
- Conducts donor health screening
- Collects donors’ medical health history information and assesses medical conditions and non-medical factors to determine further donor participation.
- Completes operational activities within established timelines and standards and maintains compliance with identified department performance standards.
Requirements
- Bachelor’s degree in human services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, psychology, or health promotion is preferred.
- Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
- Experience with basic word processing and data entry required.
- Knowledge of: MS Office, including basic word processing, spreadsheet, and database software application skills.
- Proficiently applying computer skills and engaging with customers simultaneously.
- Advanced internet research skills including familiarity with social media.
Benefits
- NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
- Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.