Key skills
Communication
About this role
Role Overview
- Provide exceptional customer service to the group standard customers
- Maintain case management and ownership for customer queries
- Prioritize customer requests based on criticality
- Analyze customer queries and consult experts or dispatch to correct team
- Monitor SLA and analyze customer service levels
Requirements
- Strong Knowledge in Shipping (minimum 5 Years of experience in liner shipping)
- Excellent customer Service Experience (minimum 2 years of customer facing activity)
- Effective communication skills
- Great customer facing skills
- Basic proficiency with MS Office
- Graduate (3 years regular course) Any bachelor degree or Equivalent University Degree
Benefits
- Exceptional customer service
- Competitive salary
- Opportunities for professional development
- Collaborative working environment