Bankcard Customer Service

Allianz Belgium is a trusted insurance and asset management company seeking a Bankcard Customer Service representative. The role involves handling customer inquiries, providing solutions, and maintaining customer satisfaction in a fast-paced environment.

Responsibilities:

• Handle inbound customer inquiries via phone and email with professionalism, empathy, and efficiency
• Anticipate customer needs and provide accurate, timely, and relevant solutions
• Build rapport with customers to ensure satisfaction and a positive experience
• Maintain a strong understanding of existing products, new offerings, and policy updates to effectively support customer needs
• Accurately input and maintain customer information in CRM systems (e.g., PeopleSoft) in accordance with established guidelines
• Research customer accounts and resolve pending policy inquiries, including Bankcard-related requests
• Respond to inbound calls from credit card holders regarding benefits, claims, and policy-related questions
• Initiate and support the claims process by providing documentation, forms, and status updates as requested
• Escalate complex customer concerns to management when resolution cannot be achieved independently
• Collaborate with team members to support customer service needs and maintain team efficiency
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use

Requirements:

• High school diploma or equivalent required
• Minimum of two (2) years of experience in a customer service or call center environment
• Excellent verbal and written communication skills
• Strong customer service mindset with a commitment to delivering high-quality support
• Ability to manage multiple tasks in a fast-paced setting while maintaining accuracy and attention to detail
• Candidates must reside in either Virginia or Florida and have a reasonable commute to our Richmond, VA or Lakeland, FL offices