Key skills
Communication
About this role
Role Overview
- Provide exceptional customer service to Large/Standard customers
- Case management and ownership of customer queries
- Prioritize customer requests based on criticality
- Manage lifecycle case management and dispatch cases
- Address customer complaints and provide appropriate solutions
- Follow up on TPS and NPS feedback
Requirements
- 5 years of experience in liner shipping
- 2 years of customer-facing activity
- Effective communication skills
- Knowledge in LARA all modules
- Basic proficiency with MS Office
- Graduate (3 years regular course) or equivalent university degree
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities