Coordinate the day-to-day operations and activities of the Government Programs Operations team
Manage the shared Outlook mailbox with timely responses
Lead pharmacy outreach initiatives related to CMS disputes
Validate system enhancements and provide recommendations
Design and maintain structured documentation frameworks
Oversee daily PDE reconciliation activities
Manage and resolve escalations from claims monitoring activities
Support strategic Government Programs Operations initiatives

3+ years of experience in an equivalent role
High school diploma required
Experience with Medicare Part D and/or Pharmacy Technician experience preferred
Organizational skills and a very keen eye for detail and accuracy
Positive and upbeat attitude, and excellent interpersonal communication skills.
A commitment to delivering a high level of customer service, both internally and externally.

Government Program Operations Specialist

Key skills