Key skills
Project Management
About this role
Role Overview
- Identify exceptions that require custom factory quotations.
- Communicate material details and shipping estimates to clients based on provided data.
- Triage leads and ensure accurate intake through internal systems.
- Manage incoming client orders, requests, and design assets.
- Ensure all deliverables meet quality and accuracy standards before advancing stages.
- Maintain accurate records and status updates within project management tools.
- Move files efficiently through the production pipeline.
- Generate quotes using an online pricing calculator for standard orders.
- Act as the main point of coordination between clients and the design team.
Requirements
- Portuguese strongly preferred (most of the team communicates in Portuguese).
- English proficiency is mandatory.
- Software and Tools: HappyFox Helpdesk, Trello for project management, Google Workspace, Google Spreadsheets, Google Meet.
Benefits
- Competitive salary.
- Paid Time Off.
- Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.