IT Production Operations Analyst

Role Overview

• Assist in tracking IT application and software using inventory tools.
• Help ensure assets comply with company policies and licensing requirements.
• Support efforts to improve asset usage and reduce costs.
• Log and categorize IT issues using ticketing systems.
• Communicate with team members and users during incident resolution.
• Learn to identify patterns in incidents and suggest improvements.
• Participate in investigations to understand recurring issues.
• Help document known problems and solutions in a shared knowledge base.
• Monitor systems and report potential issues to senior staff.
• Assist in documenting planned changes to systems and applications.
• Help communicate changes to relevant teams and users.
• Support post-change reviews and maintain records.
• Help maintain documentation for backup and recovery procedures.
• Participate in testing of recovery plans and report findings.
• Follow communication protocols during system disruptions.

Requirements

• 0–3 years of experience in IT or technical support
• Strong interest in IT operations and service management
• Good communication and organizational skills
• Ability to learn quickly and work in a team environment
• Familiarity with IT ticketing systems (e.g., ServiceNow)
• Basic understanding of ITIL concepts (certification a plus but not required)
• Experience with Microsoft Office and basic troubleshooting
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
• Equivalent technical training or certifications will be considered.

Tech Stack

• ServiceNow

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources