Home
Jobs
Saved
Resumes
IT Production Operations Analyst at CVS Health | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
IT Production Operations Analyst
CVS Health
Remote
Website
LinkedIn
IT Production Operations Analyst
Tennessee, United States of America
Full Time
1 hour ago
$21 - $49 USD
No Visa Sponsorship
Apply Now
Key skills
ServiceNow
Communication
About this role
Role Overview
Assist in tracking IT application and software using inventory tools.
Help ensure assets comply with company policies and licensing requirements.
Support efforts to improve asset usage and reduce costs.
Log and categorize IT issues using ticketing systems.
Communicate with team members and users during incident resolution.
Learn to identify patterns in incidents and suggest improvements.
Participate in investigations to understand recurring issues.
Help document known problems and solutions in a shared knowledge base.
Monitor systems and report potential issues to senior staff.
Assist in documenting planned changes to systems and applications.
Help communicate changes to relevant teams and users.
Support post-change reviews and maintain records.
Help maintain documentation for backup and recovery procedures.
Participate in testing of recovery plans and report findings.
Follow communication protocols during system disruptions.
Requirements
0–3 years of experience in IT or technical support
Strong interest in IT operations and service management
Good communication and organizational skills
Ability to learn quickly and work in a team environment
Familiarity with IT ticketing systems (e.g., ServiceNow)
Basic understanding of ITIL concepts (certification a plus but not required)
Experience with Microsoft Office and basic troubleshooting
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
Equivalent technical training or certifications will be considered.
Tech Stack
ServiceNow
Benefits
medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources
Apply Now
Home
Jobs
Saved
Resumes