About this role
Role Overview
- Own the operational backbone of this venture from day one
- concept through execution
- Drive regulatory readiness and stay ahead of the compliance requirements that come with operating in a regulated healthcare environment
- Design and improve the workflows that keep the operation running
- and running well.
- Stand up the full network: recruiting, onboarding, and performance management
- Define the metrics that matter
- turnaround time, quality, throughput, compliance
- and build the dashboards and rituals around them
- Partner with Flex's product and engineering teams to translate operational needs into platform requirements
- Write the playbooks, policies, and documentation that let this operation scale beyond you
Requirements
- You've built or scaled an operation before
- ideally as one of the first operations hires at an early-stage healthtech company
- You've worked closely with outside counsel and know how to turn legal guidance into operational decisions without losing momentum
- You've designed workflows that balance compliance, experience, and speed
- and you've measured and improved them
- You operate with high ownership, write clearly, and make decisions with incomplete information
- You're energized by greenfield builds, lean teams, and the ambiguity that comes with both
Benefits
- Competitive compensation and equity package
- Flexible, remote-friendly work environment