Lead and develop the People Operations team, setting clear priorities, driving accountability, and fostering a high-performance, service-oriented culture.
Own and continuously improve core people operations processes, ensuring they are scalable, efficient, and consistently delivered across the organisation.
Drive operational rigour, including documentation, SLAs, governance frameworks, and process standardisation.
Act as the primary escalation point for people operations issues, ensuring timely and effective resolution.
Identify and implement opportunities to leverage AI and automation across people operations processes (e.g. query handling, reporting, workflows), improving efficiency and service quality.
Partner with People, IT and Legal teams to ensure responsible, ethical, and compliant use of AI in people processes.
Oversee the people tech stack (including hiBob, CultureAmp, and Ashby), ensuring optimal usage, data integrity, and continuous improvement, and continuously evaluate emerging technologies.
Drive adoption of AI-enabled tools within the People team, building capability and confidence across the function.
Partner with People Business Partners and business leaders to ensure operational delivery aligns with business needs.
Lead data-driven reporting and insights, enabling better decision-making and tracking operational performance.
Manage and optimise vendor relationships, including benefits providers and payroll partners, ensuring quality and value.
Oversee global payroll delivery, ensuring accuracy, compliance, and continuous process improvement.
Ensure compliance with local regulations and maintain robust, up-to-date people policies and procedures.
Support the implementation and ongoing management of benefits programmes, ensuring operational efficiency and employee understanding.
Drive and support cross-functional projects, ensuring timely delivery and strong execution discipline.
Lead, mentor, and develop a team of people operations specialists, building robust career pathways and succession plan.
Requirements
Demonstrated ability to build and run efficient, scalable operational processes in a fast-paced or high-growth environment.
Evidence of practical AI / automation deployment in a People Ops or comparable operational context, with a pragmatic, outcomes-focused approach.
Strong people management experience, with a track record of developing high-performing teams.
Excellent organisational skills, with the ability to prioritise effectively and manage multiple workstreams.
Strong operational mindset, with attention to detail and a focus on process discipline and continuous improvement.
Comfortable with data: you track performance, spot patterns, and translate operational complexity into clear, actionable insights.
Strong stakeholder management skills, with the ability to work effectively across all levels of the organisation.
Clear and confident communicator, able to translate operational complexity into simple, actionable insights.
A proactive, solutions-focused approach, with the ability to navigate ambiguity and drive outcomes.
Experience with HR systems (hiBob desirable) and global operations (payroll, compliance, benefits).
Additional language skills are a plus: German, Dutch, Polish, or Czech.
Benefits
Company pension contributions at 5%.
Individualised training budget for you to learn on the job and level yourself up.
Discounted holidays for you, your family and friends.
25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
Ability to buy and sell annual leave.
Cycle to work scheme, season ticket loan and eye care vouchers.