Build, document, and continuously improve SOPs across core workflows:
Utility research
Agency outreach and follow-ups
Data intake, validation, and tracking
Identify inefficiencies and implement scalable solutions to improve speed, consistency, and quality
Standardize workflows across team members and team leads
Oversee daily execution of utility research and outreach workflows
Partner with Team Leads to manage workload, priorities, and timelines
Step in to troubleshoot and unblock complex or high-difficulty requests
Ensure consistent, professional communication with external agencies
Build operational frameworks to support team growth (10 → 15+ team members)
Improve onboarding and training systems to accelerate new hire ramp time
Partner on tooling and workflow improvements (internal tools, tracking systems, light automation)
Help evolve how work is assigned, tracked, and completed at scale
Identify trends and drive process improvements based on data

2–5 years of experience in:
Utility engineering, civil engineering, GIS, or a related field
Familiarity with utility systems (water, sewer, stormwater, electric, gas, telecom) strongly preferred
Experience working with municipalities, utilities, or public agencies is a plus
Strong operational mindset—you think in systems and processes
Ability to create clear, scalable documentation (SOPs, workflows)
Analytical and detail-oriented; comfortable using data to drive decisions
Strong communication skills (internal and external)
Comfortable working in a fast-paced, evolving environment
Bonus
Experience with GIS tools (ArcGIS, QGIS)
Exposure to SQL, data workflows, or tools like Retool
Experience in a startup or high-growth environment
Prior experience improving or scaling operational processes

Utility Research Operations Manager

Key skills