Manage and execute billing processes across Owner's business units, including accurate subscription management and timely processing of adjustments.
Reconcile Stripe transactions with Salesforce and internal systems, ensuring consistency across platforms.
Monitor customer accounts for delayed payments and collections procedures.
Collaborate with customer service, sales, and launch teams to resolve billing inquiries.
Elevate billing hygiene by identifying gaps, building controls, and driving consistency across systems.
Develop and maintain documentation for billing and collections procedures.
Support month-end and year-end closing processes related to Stripe transactions.
Contribute to and/or lead ad hoc projects as business needs arise.

2–4+ years of billing, accounts receivable, revenue operations, or finance experience — ideally in a SaaS or high-growth startup environment.
Hands-on Stripe experience including subscription management, invoice handling, refunds, and dispute resolution.
Experience with CRM systems; Salesforce experience preferred.
Track record of building or improving workflows and processes.
Strong analytical skills — comfortable working with data to investigate billing issues and surface operational insights (Excel/Sheets required, SQL or similar a plus).
Fully fluent in English (C2), with clear and confident written and verbal communication across technical and non-technical audiences.
Ability to work cross-functionally and independently manage relationships with business stakeholders.
High ownership mentality — this person will be the point of contact for their domain, expected to operate with autonomy and sound judgment.
Extremely organized and detail-oriented, with strong instincts for when to escalate vs. resolve independently.
Experience with SaaS subscription models and multi-product billing strongly preferred.
Bachelor's degree in Accounting, Finance, or a related field preferred.

Billing Analyst

Key skills