Develop a framework for day-to-day administration of assigned business applications, including user management, security, configuration, and permissions
Create a strategy to help serve as the IT Services technical lead for AI initiatives at Amplify
Demonstrate strong customer service and problem-solving skills by efficiently troubleshooting support tickets
Build and maintain strong working relationships with internal employees, software providers, and third-party vendors
Act as a strategic partner with business teams to gather requirements for new initiatives and enhancements
Facilitate change management activities related to application rollouts, updates, enhancements, bug fixes, and patches
Develop and design the policies, processes, usage guidelines, and technical documentation to ensure system security and integrity
Provide training and mentorship to end users and subject matter experts on application usage and best practices

Proven ability to partner with senior leadership and align technology adoption with long-term business goals
Should be comfortable presenting 'business cases' for new tools rather than just teaching people how to use them
Experience working with a mix of in-person, remote, and offshore teams
Mastery in troubleshooting, maintaining, and supporting application integrations
Identify the root causes of issues and the ability to solve them with proven strategies
Proven ability to lead enterprise AI initiatives, including system rollout, documentation, and end-user training, with a focus on maintaining data quality and reliable outputs
5+ years of experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology

User Enablement and Adoption Specialist

Key skills