Operations Associate

Role Overview

• Output clients’ copy in timely fashion.
• Ensure accurate distribution to correct circuit at specified time.
• Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding.
• Proofread and format press releases written by our clients for delivery to the media.
• You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
• Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
• Ensure accuracy, attribution and acceptability of clients’ copy.
• Ensure regulatory headline and content accuracy of clients’ copy.
• Promote a client-focused culture at all times.
• Instigate initiatives and processes to build, develop and maintain excellent business relationships.
• Understand clients’ needs and objectives.
• Maintain an excellent knowledge of all PR Newswire products and services.
• Provide editorial advice to maximise potential ‘pick-up’ of press release copy.
• Maintain and develop relations with internal clients to achieve excellent service delivery.
• Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.
• Ensure all jobs are prioritised, distributed and fulfilled correctly.
• Quickly learns the functions of the support tools and systems to process customers’ requests.
• Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.
• Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
• Maintain company websites ensuring incoming service feeds are accurately mapped.

Requirements

• Minimum 2-3 years of experience in Content Editing and Customer Support
• Outstanding written and verbal English communication and grammar skills
• The flexibility to work on holidays, weekends and shifts especially during Peak seasons.
• Ability to closely follow all policies and procedures.
• Excellent organisation and time-management skills with a high attention to detail
• A customer-centric mindset with a passion to help and provide a good service
• An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
• The ability to effectively communicate with internal/external stakeholders.
• Problem solver
• Good analytic skill