Analyze medical records and supplemental data to ensure diagnostic and procedural codes accurately reflect and support the visit as it relates to correct coding guidelines and medical necessity
Lead the identification of root causes of claims issues
Hold vendors and internal CareSource teams accountable in implementing process improvements
Audit and interpret medical procedures and terminology in medical documentation
Utilize critical thinking skills, discretion and independent judgment to determine best course of action for each inquiry
Identify root cause of vendor payment issues
Lead solutioning sessions with vendor and internal CareSource teams
Conduct audits of vendor medical records
Assess and generate reports to determine claim impact to aid in resolution
Collaborate with leadership to advocate resolving issues based on industry standard coding practices
Act as a subject matter expert to analyze and decide the appropriate reimbursement for codes submitted on claims
Track status and oversee the work to conclusion as it moves through vendor and internal teams
Develop claims test case scenarios and test plans to ensure industry standard coding practices are implemented
Conduct on-going monitoring and communications to promote and ensure adherence to established protocols and best practices
Build and maintain cross-functional working relationships with operational departments, markets, and Quality leaders
Maintain an understanding of Federal and State Regulatory requirements
Interface with vendor and represent CareSource in a professional manner
Assist the vendors proactively by evaluating risks and developing risk-mitigation actions
Requirements
Bachelor's degree required
Equivalent years of relevant work experience may be accepted in lieu of required education
Three (3) years Medical billing coding experience required
Three (3) years Managed Care experience preferred
Three (3) years of claims payment experience required
Knowledge of diagnosis codes, and CPT coding guidelines; medical terminology; anatomy and physiology; and Medicare/Medicaid/Commercial reimbursement guidelines
Intermediate level of Facets, Microsoft Word, Excel, PowerPoint and Access
Firm understanding of basic medical billing process