Develop and land the story of Salesforce foundational architecture layer, the System of Context, including how it functions as the enterprise’s “shared memory”
Partner deeply with Product and Engineering to identify disruptive features—from AI-powered workflows to data integrations—mining for stories before they hit the market
Build and cultivate a new network of relationships with emerging media, influential tech creators, and Substack writers to reach the next generation of customers
Translate complex enterprise AI concepts into relatable narratives for mainstream and consumer-centric media
Lead the end-to-end comms lifecycle for product launches, including messaging frameworks and technical FAQs, while ghostwriting high-impact blog posts, scripts, and bylines to drive the narrative
Serve as a trusted partner to stakeholders, prepping them for interviews and how to navigate sensitive topics
Direct external agency partners to ensure they are hitting proactive pitching targets and are deeply briefed on the nuances of the agentic enterprise
Collaborate with global comms leads to ensure product messaging is consistent across regions while remaining culturally and technically relevant

8+ years in communications, with a focus on B2B Tech, SaaS, or AI
Experience with product-led-growth (PLG) models is a plus
Ability to become a true subject-matter expert on topics like RAG, metadata, workflows, and agent orchestration
Proven experience providing counsel to Product and Engineering leaders to refine technical narratives
A no ego, highly collaborative attitude with the ability to pivot as product features or launch dates shift
Exceptional ability to turn complex concepts into compelling, human-centered stories that resonate with tier-1 business and tech media.

Senior Manager, Product and Technology Communications

Key skills