About this role

Respond to all new inquiries same-day via phone and email
Conduct consultative intake calls to assess needs, gather information, and determine program fit
Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly
Meet and exceed individual enrollment targets
Complete outbound follow-up on warm leads, pending applications, and stalled prospects
Schedule enrollment appointments with at least 48 hours notice; keep team updated on changes
Ensure all enrollment documentation is complete and filed by end of business on enrollment date
Maintain same-day CRM documentation on all contacts and activity
Build and maintain referral source relationships over time; document all contact same-day

2+ years in behavioral health admissions, healthcare sales, recruiting, or a high-volume client-facing role
Track record of meeting or exceeding conversion or enrollment targets
Familiarity with the behavioral health or treatment industry preferred
CRM proficiency required
Consultative communicator — you listen first, then guide
Empathetic and steady in emotionally charged conversations
Highly responsive, self-directed, and accountable in a remote environment
Bachelor's degree encouraged; minimum 24 college credit hours required.

Bilingual Behavioral Health Admissions Coordinator

Key skills