About this role

Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
Use professional judgement and escalate customer issues/concerns to management when appropriate.
Participate in on-call rotation.
Promote sales of available products and services, as appropriate.
Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.
Perform other duties as assigned, including work on special projects.

High school diploma or GED completed at time of application submission.
One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
Must be bilingual and fluent in Spanish and English.
Must be able to read and translate from English to Spanish.
Direct call center experience of 3+ years is preferred
Bachelors degree or Associates degree
Willingness to work in an environment that requires 100% phone-based customer interaction.
Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Ability to always handle and protect confidential information and act with integrity.

Bilingual Customer Care Representative

Key skills