Provide technical, order, and payment-related assistance/support to internal and external customers.
Coordinate with relevant stakeholders to obtain complete case ownership.
Improve customer satisfaction by resolving customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Recommend appropriate solutions for customer requests and coordinate with related teams to ensure end-to-end handling of the request.
Keep the customers proactively informed on the issue status and clarifying their doubts.
Prepare and analyze regular statistics (e.g., forecast) using available tools and collect relevant information tracking regular sales performance against the target and sharing insights with management.
Requirements
10 years of experience in customer service
Bachelor's degree in Business or related field
Experience working with reporting tools and methodologies
Proficiency with MS Office, Salesforce, Power BI, Snowflake, and other specialized software/platforms
Knowledge of the Variable Frequency Drives market a plus
Fluent in English with advance verbal and written communication skills.
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.