Customer Care Representative

Role Overview

• Enters Customer orders received via phone and email.
• Receives calls via assigned call queues.
• Monitors assigned email to case Salesforce queues.
• Ensures that the assigned queues are worked on a regular basis.
• Answers Phones and Assists Customers with concerns as needed.
• Aids customers with returns process initiation.
• Answers shipping and delivery questions.
• Contacting Master Data Collections Dept/Finance to remove blocks from the account.
• Initiating new account set-up or assisting with various account updates.
• Directs customers to proper departments when questions are outside of their assigned scope of business.
• Completes ongoing training as assigned.
• Complete assigned training courses in a timely manner.
• Participates as an active member of assigned team.
• Tracking packages.
• Running license block reports.
• Active participant in team meetings.
• Prepares for monthly 1:1’s with supervisor.

Requirements

• High School Diploma / College Degree Preferred
• General Computer and Keyboarding Skills
• Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
• Ability to Multitask
• Ability to thrive under pressure in a fast-paced environment
• Ability to work within given Schedule Adherence tolerances
• Well Spoken and a Clear Communicator
• Customer Service Experience Preferred
• Works well in a team driven environment
• Strong Sense of Urgency

Benefits

• Competitive compensation package
• Annual bonus opportunities