Provides front-line IT support to faculty, staff, and students, independently resolving moderately complex technical issues while ensuring high levels of customer satisfaction.
Plays a key part in incident and knowledge management, service improvement, team collaboration, while maintaining clear, consistent communication.
Hands-on support for classroom technology and preparation of enterprise-managed devices to meet the institutional needs of the Goizueta Business School.

High school diploma and three years of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience.
Experience working with technology within higher education.
Prior Audio/Visual experience a plus.

Service Desk Analyst II

Key skills