Key skills
SalesforceCRMCommunicationRemote WorkSales
About this role
Role Overview
- Provide customer service by responding to inquiries regarding product selection, services and issues
- Responds to customer order and quotation requests received via telephone, e-mail, written, and faxed correspondence
- Performs necessary follow-up to ensure customer service expectations are met
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs
- Research and suggest alternative products to customers
- Resolve customer issues including issuance of credit concessions
Requirements
- Bilingual (English/French)
- Proficiency in Salesforce, Office Suite or similar CRM
- Experience with customer service via phone/email communication
- Proven ability to work in a remote environment
- Must be able to pass a background check
- HS Diploma or GED strongly preferred
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
- Remote work options