Telephonic Care Coach – Bilingual English/Spanish

Role Overview

• Employ a variety of strategies and techniques to support a member's optimal wellness state
• Identify and resolve barriers that hinder effective care
• Ensure patient is progressing towards desired outcomes by continuously monitoring patient care
• Make decisions regarding own work approach/priorities
• Use skills to make an impact

Requirements

• Bilingual English/Spanish
• 2 or more years of related experience
• Proficiency with Outlook, Teams, Excel, and SharePoint
• Ability to use a variety of electronic information applications/software programs
• Exceptional verbal/written communication and interpersonal skills
• Passionate about contributing to an organization focused on continuously improving consumer experiences.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance and many other opportunities