Key skills
Project ManagementChange ManagementCommunication
About this role
Role Overview
- Manage support and maintenance contracts related to Government Solutions
- Ensure customer satisfaction in respect of contractual commitments
- Fulfill Service level agreements (SLA)
- Govern incident, problem, and change management
- Contribute to upsell and new opportunities
- Work with Customer and Thales Internal and External Partner Suppliers
- Ensure response and restoration processes align to contractual SLA
- Maximize Availability and Reliability
- Provide internal reporting of account activities
Requirements
- Engineering degree in computing or IT fields
- 8+ years of work experience in IT domain
- Customer relationship management
- Knowledge of service management
- ITIL practices
- Experience in Biometric Systems and Applications or Public Security Solutions (preferred)
- Excellent communication skills in English
- Fluent in Finnish
- Availability to travel frequently with short notice
- Experience as Service Delivery Management or Project Management (ideally)
- ITIL certification (a plus)
Benefits
- Flexible working arrangements
- Professional development opportunities