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Service Delivery Manager at Thales | JobVerse
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Service Delivery Manager
Thales
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Service Delivery Manager
Vantaa, Uusimaa, Finland
Full Time
1 hour ago
Visa Sponsorship
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Key skills
Project Management
Change Management
Communication
About this role
Role Overview
Manage support and maintenance contracts related to Government Solutions
Ensure customer satisfaction in respect of contractual commitments
Fulfill Service level agreements (SLA)
Govern incident, problem, and change management
Contribute to upsell and new opportunities
Work with Customer and Thales Internal and External Partner Suppliers
Ensure response and restoration processes align to contractual SLA
Maximize Availability and Reliability
Provide internal reporting of account activities
Requirements
Engineering degree in computing or IT fields
8+ years of work experience in IT domain
Customer relationship management
Knowledge of service management
ITIL practices
Experience in Biometric Systems and Applications or Public Security Solutions (preferred)
Excellent communication skills in English
Fluent in Finnish
Availability to travel frequently with short notice
Experience as Service Delivery Management or Project Management (ideally)
ITIL certification (a plus)
Benefits
Flexible working arrangements
Professional development opportunities
Apply Now
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