Establish and lead enterprise SRE and DevOps practices across systems operations, embedding reliability engineering principles into supported platforms.
Define and operationalize service reliability frameworks, including service-level objectives, indicators, error budgets, and production readiness standards.
Own reliability strategy, resilience patterns, and operational acceptance for business-critical platforms.
Drive standardization across incident, problem, change, and post-incident management processes.
Lead major incident response, ensuring rapid stabilization, clear executive and customer communications, and disciplined follow-through.
Champion automation to reduce manual effort and operational risk, including runbook automation and self-healing workflows.
Build and evolve observability strategies that enable proactive detection, rapid diagnosis, and data-driven reliability improvements.
Manage and develop teams of analysts, engineers, and managers providing technical services and operational support.
Partner with application, infrastructure, and product teams to balance delivery velocity with operational resilience.
Determine Systems Operations strategy and execution priorities to meet moderate to high-risk deliverables.
Manage allocation of people and financial resources for Systems Operations.
Develop a culture of ownership, operational discipline, continuous improvement, and talent development aligned with business strategy.

7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
5+ years of experience leading reliability, production operations, or SRE teams responsible for availability, incident response, observability, and operational readiness for large-scale, business-critical platforms

Senior Manager, Systems Operations – SRE / DevOps

Key skills