Sales Ops Associate – Renewals, Cross-Sell

Role Overview

• Manage renewal pipeline across all customer segments through multi-channel outreach
• Prepare and send customized proposals and quotations following established templates and pricing guidelines
• Respond to inbound sales and drive cross sell initiatives via ticketing, phone, chat, and email
• Process contracts and sales transactions, ensuring accuracy and compliance
• Support Account Managers/BDMs with administrative workflows (purchase orders, invoices, service provisioning coordination)
• Assist with RFP/tender preparation and public sector procurement processes
• Maintain accurate CRM records and account documentation
• Prepare reports on renewal pipeline and sales activities
• Collaborate with internal teams (Legal, Finance, Marketing, Support, Technical) to ensure seamless client experience
• Suggest process improvements and help maintain templates and internal knowledge base

Requirements

• 2+ years of experience in a similar role
• Professional customer service skills across phone, email, chat, and ticketing
• Excellent written and verbal communication in Greek and English
• Strong organizational skills and attention to detail
• Proficiency in CRM systems (HubSpot or similar) and MS Office
• Experience with contracts, purchase orders, and documentation
• Self-motivated, reliable, and adaptable
• IT background or technical aptitude is a plus

Benefits

• Fully remote working setup
• Strong focus on diversity and inclusion
• Opportunities for professional development