Facilitate customer onboarding, training and resource sharing
Develop and track success plans for effective adoption and value realization
Conduct regular QBRs with customers for strategic business conversations
Proactively monitor customer utilization, performance, and compliance
Articulate Equinix’s products to educate customers and recommend add‑ons
Drive incremental sales and retaining existing revenue by identifying growth opportunities
Assess issues/escalations to validate, prioritize, and progress accordingly
Collaborate across cross‑functional teams to enhance the customer experience

Proven experience in customer experience, upselling and retention, customer success (preferably in a B2B SaaS/Technology company)
Proven track record of successfully building strong customer relationships and growing the business and organization
Customer‑centric mindset; excels at relationship building, active listening, empathy
Analytical and data‑driven; skilled in health scoring, usage analysis, outcome management
Technical proficiency: comfortable with CRM (Salesforce), Gainsight, analytics tools, and BI platforms
Fluent in Dutch (written/ verbal)

Customer Success Manager – French Speaker

Key skills