Senior Customer Success Manager – DACH

Role Overview

• Own and manage a portfolio of strategic B2B and enterprise customers in the DACH region as the primary point of contact
• Act as a trusted advisor to senior stakeholders, guiding them toward stronger commercial decisions
• Drive onboarding and ensure successful product adoption across teams and functions
• Proactively engage customers to understand business goals, KPIs, and performance drivers
• Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
• Translate product usage into measurable business outcomes
• Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
• Build strong relationships across multiple stakeholders within enterprise organizations
• Identify opportunities to increase adoption, retention, and revenue expansion
• Ensure renewal readiness and full lifecycle ownership of strategic accounts
• Collaborate with Sales on expansion opportunities and strategic account planning
• Maintain accurate CRM data, portfolio insights, and customer health tracking
• Collaborate with Product, Tech, and Marketing to provide structured customer insights and feedback
• Contribute to onboarding improvements, proactive engagement models, and best practices
• Support development of Customer Success playbooks and frameworks
• Share insights on customer needs, feature requests, and market trends in the DACH region
• Support customer advocacy initiatives (case studies, references, success stories)
• Mentor and support less experienced colleagues informally

Requirements

• 5–8+ years of experience in Customer Success, Account Management, or similar client-facing roles
• Experience managing complex B2B customer relationships and strategic portfolios
• Proven track record of driving customer adoption, retention, and revenue growth
• Experience working with senior stakeholders and executive decision-makers
• Strong ability to manage multiple strategic accounts in a structured and disciplined way
• Excellent communication skills, with the confidence to challenge and guide stakeholders constructively
• Analytical mindset with the ability to turn insights into actionable recommendations
• Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
• Fluent in German and English (both written and spoken)

Benefits

• A fast-growing international SaaS company with strong ambitions
• A senior, high-impact role with ownership of strategic DACH accounts
• A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
• A supportive and international team with a strong team spirit
• A culture built on trust, ownership, and work-life balance
• A customer-centric environment focused on long-term value creation
• Clear development opportunities within Customer Success, cross departmental and leadership
• Competitive compensation package including base salary and commission
• Modern office in Stockholm with hybrid work flexibility
• Occasional travel to Aarhus and within the DACH region