System Support Specialist

Role Overview

• Perform functional and user acceptance testing across multiple environments, including development, cycle, staging, and production.
• Ensure system and product changes are implemented accurately and consistently across platforms, channels, and workflows.
• Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership.
• Provide end-user technical support through issue resolution, workflow guidance, and system assistance for internal and external users.
• Support troubleshooting and resolution of system and product-related issues using ticketing or case management tools.
• Support the full lifecycle of assigned products, from initial requirements through launch and post-release improvements.
• Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges.
• Partner with Systems, Operations, Compliance, and Product teams to support successful product launches and updates.
• Help ensure systems, processes, documentation, and teams are fully prepared before changes go live.
• Provide visibility into progress, risks, timelines, and key milestones to leadership and stakeholders.
• Develop a strong understanding of how products and workflows operate today and identify opportunities to improve speed, quality, and efficiency.
• Track timelines, dependencies, and deliverables to ensure work progresses as planned.
• Collaborate closely with the Systems Support Manager to ensure alignment and successful execution across teams.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• 3+ years of experience in system support, product operations, process improvement, or project coordination.
• Experience working in a highly regulated environment with cross-functional teams.
• Demonstrated accuracy, attention to detail, and accountability.
• Strong ethics, integrity, and a customer-focused mindset.
• Proven team player with a positive, collaborative attitude.
• Self-motivated, adaptable, and eager to learn and grow within the organization.
• Strong background in customer experience, system support, and operational execution with the ability to troubleshoot issues and explain workflows clearly.
• Experience supporting system changes, product updates, or operational initiatives in a regulated environment, preferably insurance.
• Strong analytical and systems-thinking skills, with the ability to interpret data, identify trends, uncover gaps, and recommend improvements.
• Excellent written communication skills with strong grammar and the ability to create clear, professional documentation and emails.
• Strong problem-solving and decision-making skills focused on improving product performance, operational efficiency, and customer outcomes.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Ability to manage confidential information with discretion and professionalism.
• Experience using ticketing, project tracking, or case management systems such as Salesforce, Jira, or similar tools is a plus.
• Basic understanding of insurance systems, workflows, APIs, XML/text files, or rating concepts is helpful but not required.

Benefits

• Quick recruitment process through video calls.
• Paid initial training, as well as ongoing training to help you develop in your role and career.
• Your team is available in real-time to help you be successful!
• 100% remote job, which means no more time wasted in traffic!