Technical Implementation: You will support the Go-to-market organization with account configuration and customizations, helping ensure a smooth onboarding and set up
Integrations & Migrations: You will facilitate the integration and migration of Property Management Systems (PMS) with Beyond, ensuring the process is seamless for customers
Product Integration & Readiness: You will contribute to go-to-market validation frameworks, ensuring new integrations are launch-ready, meet customer expectations, and are properly documented
Documentation: You will create and maintain clear, up-to-date documentation on technical, product, and go-to-market processes to support both internal teams and customers
Product Expertise: You will develop and maintain a deep knowledge of Beyond’s products, integrations, features, and pricing algorithm in order to provide expert guidance and documentation
Troubleshooting & Support: You will address and resolve technical or integration-related inquiries, collaborating with Product and Support as needed
Cross-Functional Collaboration: You will work closely with Product Integration, Onboarding, Customer Success and Support teams to improve processes and the overall customer experience

Implementation Support Specialist

Key skills