Credit and Collections Specialist

Role Overview

• Initiate B2B Collection calls to reduce DSO and ensure prompt payments.
• Prepare weekly ageing reports.
• Monitor customer accounts for non-payment or late pay.
• Send Statements, Invoice copies, packing slips, Bol & proof of deliveries if needed.
• Pull credit reports.
• Process 10-day demand letters.
• Establish strong relationships with customers.
• Good Analytics to resolve disputed invoices & resolve customer inquiries.
• Navigate through the sales system to research disputes and resolve promptly.
• Ability to manage a high-volume environment.
• Responsibility of processing customer payments through various sources, ACH, Wires & lock box.
• Ability to reconcile cash applications to general ledgers. Process Excel spreadsheets for balancing and uploading to the system.
• Experience with working through customer portals to pull payment details or dispute details.
• Responsibility of processing RMAs or credits.
• Collaborating closely with customer service, warehouses & sales management to resolve disputes.
• Mail invoices.
• Scan checks.

Requirements

• Associates ‘s Degree or Equivalent years of related work experience required.
• 2+ years Accounts Receivable experience required.
• Experience with Excel (pivot tables, V-Lookup).
• Experience using D365 and Power BI.
• Fundamental understanding of accounting and payment applications.
• Strong Analytical and problem-solving skills.
• Effective Written and verbal communication.
• Bilingual English/ Spanish a plus.

Benefits

• Compensation range for this position is $50,000.00
• $65,000.00 USD annually.
• Careful consideration of additional factors such as education, training, work experience, job-related skill set, location, and industry knowledge.