Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail
Reconcile / correct (when applicable) rejected claims in a timely, efficient manner
Attend occasional meetings, as needed – some optional, some mandatory
Reconcile / Process multiple location queue’s to reduce aging ERO’s
Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns
Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures
Produce various claims processing productivity reports
Report unresolved concerns and/or problems to Warranty Specialist / Manager
Maintain regular contact with management, Warranty and Maintenance Staff

Minimum of a High School Diploma or GED
Minimum of 2 years administrative experience
Prior auto and/or dealership experience preferred
Minimum of 1 year warranty claim-related experience
Strong customer service skills
Demonstrated knowledge of policy and procedures of claims submissions and/or claims prep of original equipment manufacturers (OEMs)
Ability to work in a team environment as well as individually
Strong written and verbal communication, interpersonal, and organizational skills
Strong PC and Microsoft Office (Word, PowerPoint, Excel) skills
Ability to communicate effectively and efficiently and interact with all levels of the organization

Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

Warranty Writer

Key skills