Drive customer success by delivering exceptional service that promotes product adoption, active use, and customer happiness
Contribute to key performance indicators (KPIs) that measure and track customer success metrics, including usage, satisfaction, retention, and expansion.
Collaborate cross-functionally with sales, solution development, and support teams to align organizational efforts toward customer engagement and growth
Develop scalable processes to accelerate and streamline customer onboarding, adoption, and retention workflows
Build and maintain strong relationships with key customers in your region, serving as their advocate within the company and ensuring value realization
Stay informed about industry best practices, emerging trends, and competitor offerings to continuously enhance our customer success initiatives and maintain a competitive edge

Bachelor's degree in business, marketing, computer science, or a related field.
Extensive experience in customer-facing roles with enthusiasm for post-sales account management of SaaS/Cloud/Platform subscription-based solutions.
A highly responsive and customer centric attitude with strong communication skills and the ability to work within a team, build rapport with customers, and influence stakeholders at all levels.
Exceptional storytelling skills that translate complex concepts into compelling narratives for diverse audiences.
Demonstrated ability to work autonomously, take ownership of initiatives, and consistently deliver measurable impact.
Proven record of driving high client satisfaction and retention above market average.
Dynamic, curious and eager to learn, with a proactive mindset and a drive to continuously improve our service quality, customer experiences, and internal processes.
Comfortable managing multiple priorities in dynamic environments, while maintaining a high standard of service and execution.
Business proficiency in English. French business proficiency is a plus and any other language in addition is welcome.

Customer Success & Delivery Specialist

Key skills