Manage the end-to-end relationship with recovery suppliers, including collection agencies, legal partners, and specialty servicers.
Establish and oversee performance frameworks, SLAs, KPIs, and scorecards to drive recovery outcomes and supplier accountability.
Monitor supplier performance across recovery metrics, compliance standards, and customer experience indicators.
Partner with Risk, Compliance, Legal, and Operations teams to ensure suppliers adhere to regulatory requirements (FDCPA, Reg F, UDAAP) and internal policies.
Lead supplier onboarding, due diligence, audits, and ongoing oversight activities.
Identify opportunities to optimize recovery strategies, placement logic, segmentation, and supplier mix.
Support contract negotiations, renewals, and cost management efforts for recovery suppliers.
Manage escalations, issue resolution, and corrective action plans related to supplier performance or compliance concerns.
Develop reporting and insights for leadership on recovery performance, risks, and strategic opportunities.
Drive continuous improvement initiatives across supplier management processes and tools.

6–10+ years of experience in operations, recovery, collections supplier management, or related roles within consumer lending, FinTech, or financial services.
Strong understanding of recovery and post-charge-off collections strategies.
Deep knowledge of regulatory and compliance requirements impacting recovery activities.
Proven experience managing third-party suppliers and performance-driven contracts.
Strong analytical skills with the ability to interpret recovery data and supplier metrics.
Strong relationship management and negotiation skills.
Ability to influence cross-functional stakeholders and drive alignment across teams.
Excellent communication skills, including executive-level reporting.
Comfortable managing complex issues, escalations, and competing priorities.
Customer
and compliance-focused, with a commitment to ethical recovery practices.
Proactive, detail-oriented, and driven by continuous improvement.
Comfortable operating in fast-paced, regulated environments.
Accountable, collaborative, and results-oriented.

Pre-tax and post-tax retirement savings plans with a competitive company matching program
Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays
Multiple health care plans to choose from, including dental and vision options
Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

Operations Recovery Supplier Manager

Key skills