About this role
Deloitte is a leading firm in the Financial Services industry, and they are seeking a Retail Banking Operations Manager / Senior Business Analyst to enhance operational efficiency and lead remediation projects. This fully remote role involves mapping business processes, managing implementation initiatives, and collaborating with stakeholders to drive insights and support decision-making.
Responsibilities:
- Mapping, designing, and running business processes to enhance operational efficiency
- Leading remediation projects, identifying gaps, and implementing corrective actions
- Executing strategies and managing implementation initiatives across multiple teams
- Documenting processes and ensuring compliance with regulatory and internal standards
- Collaborating with stakeholders to analyze business requirements and risks
- Leveraging data and reporting to drive insights and support decision-making
Requirements:
- Experienced in operations, ideally within retail banking operations
- Experience as a Business Analyst / Project Manager or Operations Manager
- Analytical and a strong problem solver
- Extensive experience reviewing and driving performance with delivery partners
- Highly organized, with the ability to manage multiple priorities simultaneously
- Proficient in Excel, data analysis, and process documentation
- Confident in driving change and delivering results across teams